The item I want is sold out. Will it be coming back?
How does presale work?
How do I care for my product?
Orders & Shipping
Has my order been processed?
Once your order has been processed, you will a confirmation email with an order confirmation number and all necessary information.
Can I cancel or modify my order?
If you change your mind or need anything updated, please immediately contact us via email (hello@missou.com.au). This needs to be done within the hour and if a tracking number has been assigned, we are unable to do anything. Please make it clear in the email header that you want to cancel or make any changes and we will try our best to accommodate.
What countries do you ship to?
Please refer to our Shipping & Delivery page for all information. If you have any more questions, please reach out to us at hello@missou.com.au
Has my order been shipped?
We aim to dispatch all orders within 24 hours. Once your order has been shipped, you will a shipping confirmation email with a tracking number. Through the couriers website, you should be able to track the parcel!
My parcel is delayed or missing.
Unfortunately, we are not responsible for courier delays. If your parcel is missing, please email us at hello@missou.com.au and we will look into it for you!
Duties & taxes for intentional orders.
TBC
Returns, Refunds & Exchanges
What is your returns policy?
What happens if an item is faulty?
Can I get a refund?
Can I exchange?
How long does it take to process a return?
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